---
title: "Wizzflix app is not working"
url: "https://wizzflix.productfruits.help/en/article/wizzflix-app-is-not-working"
language: "en"
last_updated: "2023-03-14T13:09:21.387Z"
---

# Wizzflix app is not working

If the Wizzflix app isn't working, there are a few possible causes, including:

-   A problem with the network connection
-   An outdated app version.
-   A problem with your device.
-   Old app data gets in the way
-   A problem with the Wizzflix account

To solve problems you can do the following:

## 1\. Check your **connection**

## 2\. Check if you have the **latest version** of the app.

-   Iphone: [Update Wizzflix app to the latest version](https://support.apple.com/en-us/HT202180)
-   Android: [Update Wizzflix app to the latest version](https://support.google.com/googleplay/answer/113412?hl=nl)
-   Try Wizzflix again.

## 3\. Check if you have the **latest software** installed on your phone.

-   Iphone: [Update software to latest version IOS.](https://support.apple.com/nl-nl/HT204204)
-   Android: [Update software to latest version Android.](https://support.google.com/android/answer/7680439?hl=nl)
-   Try Wizzflix again.

## 4\. **Reinstall** the Wizzflix app

-   Remove the app from your phone
-   Download the Wizzflix app from the [Play Store](https://play.google.com/store/apps/details?id=com.wizzflix) or [App Store](https://apps.apple.com/nl/app/wizzflix/id1565567996?l=en)
-   Tap Open when the app is installed
-   Try Wizzflix again.

If the app opens but if you have [problems logging in, look here.](https://help.wizzflix.com/en/articles/179344-problems-with-loggin-in)